Refunds

Thirty days. One email. Money back.

If you buy a course from us and it isn't working for you, email hello@theplumb.net within 30 days of purchase and we'll refund the full amount to your original payment method. You don't need to give a reason, though if you tell us what missed, we'll listen.

Refunds are processed manually and usually land within 5–10 working days, depending on your bank. A refund ends your access to the course materials.

This policy sits alongside your statutory rights under UK consumer law. It doesn't replace or reduce them.